We're CX institute and we help you to understand your customers and your business grow. We have several years of experience in customer experience (CX) in B2B, B2C industries as well as all sized companies. With understanding your customers better and delivering them what they actually need, you'll become customer centric company. Customer centricity must be focus of every single employee in the organization. Put your customers first with our help. We show you the right way in doing and understanding CUSTOMER EXPERIENCE.
Join us today.
Knowledge
CX institute exists to solve the critical issues facing your customers. Our unique approach is not only what differentiates us, but also what makes us successful. We provide a broad range of services to help organizations multiplaying value of their customers.
Achieve Your Goals
We help you to establish your competitive advantage with creating your customers experiences that will be memorable and worth of sharing. This will make your customers loyal as well your best ambassadors for new customers. We understand monetization of customers as most important part of achieving goals.
Workshops
CX Basic Modules
CX
Strategy
Set up CX strategy first. Clear mission, vision and Najprej postavite jasno CX strategijo. Jasno poslanstvo, vizija in vrednote z obljubo blagovne znamke, ki jo bodo razumeli vaši kupci in zaposleni.
Understanding Customers
It is not just about listening! It is importnant to hear and most important to understand your customers!
Customer
Centicity Culture
There is no great CX without EX (Employee Experience). Engage your biggest force - your employees to create great CX!
Experience
Design
An excellent experience never happens as a coincidence. It is designed and deliberate action.
Metrics, Measurment and ROI
Monetize your customers and unlock the connection among CX metrics and ROI.
CX Special Modules
Creating A Memorable Experience
Discover which touchpoints are the most important and how to create even magical experience.
Customer Journey Mapping (CJM)
Special full day workshop. You will learn how to do CJM right and where are hidden obstacles.
You'll never ever see your customers the same way again!
Employee Journey Mapping (EJM)
Define your EJM and create memorable experience for your employees.
CXO role and responsibilities
Full guided support and coaching for new CXOs or CX teams.
CX Maturity Evaluation
If you don't know where you are, how will you know where you are going to? Evaluation and benchmark for your industry and region!
About me
I am a Customer Whisperer. ;-)
I have more than 25 years of experiences in marketing where my biggest drive were customers. It seems that my next step in career was Customer Experience (CX) - specializing in it for last 5 years with working experience in B2B and B2C industries.
I am a passionate customer whisperer (advocate) helping you to understand your customers and also to provide them your unique competitive advantage.
If you want to start with CX do it as it should be done - on the right and holistic way. Your customers will be grateful in many ways!
Contact Us
CX institute / Abena d.o.o.
Groharjeva 8
1230 Domžale
Slovenija
+386 30 303 974